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Free Shipping on All Orders
Price Beat Guarantee
Live Customer Support
Over 5,000 Fireplaces Sold

Osburn Matrix Wood Insert OB02028

by Osburn
SKU OB02028
Sale Sale
Original price $4,373.75
Original price $4,373.75 - Original price $4,711.25
Original price $4,373.75
Current price $3,499.00
$3,499.00 - $3,769.00
Current price $3,499.00
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Osburn Matrix Wood Insert

The Matrix wood insert will seduce you with an average particle emission rate as 2.3 g/h and an optimal efficiency of 79%. The latest modifications made to this box are well in tune with the industry standards required for 2020. Although it retains a unique style that is both massive and sleek, we have reviewed the door mechanism to make it more functional. Adding a set of intermediate trim panels may be required to complete your masonry hearth. Always the same legendary Osburn quality.

Note that in order to install the optional projection kit AC01323, one of the optional faceplate backing plate kit AC01322 or AC01332 must be purchased separately to secure the projection kit to it.

Specifications

Appliance Performance

Fuel type : Dry cordwood (16" recommended)
Recommended heating area-ft² : () 500 - 2,100
Overall firebox volume-ft³ : 2.4
EPA loading volume-ft³ : 1.95
Maximum burn time : () 8 h
Maximum heat output-dry cordwood : (2) 75,000 BTU/h (22.0 kW)
Overall heat output rate < : (2) (3) 14,200 BTU/h (4.16 kW) to 44,500 BTU/h (13.04 kW)
Average overall efficiency (dry cordwood) : (3) 72 % (HHV) (4) 77 % (LHV) (5)
Optimum overall efficiency : (6) (7) 79 %
Optimum heat transfer efficiency : (8) 76 %
Average particulate emissions rate : (9) 2.3 g/h
Average CO : (10) 69 g/h

(1) Values are as measured per test method, except for the recommended heating area, firebox volume, maximum burn time and maximum heat output.

(2) The maximum heat output (dry cordwood) is based on a loading density varying between 15 lb/ft³ and 20 lb/ft³ and reloading intervals ranging from 60 to 120 minutes. Other performances are based on a fuel load prescribed by the standard without any reloading between start and finish. The specified loading density varies between 7 lb/ft³ and 12 lb/ft³. The moisture content is between 19% and 25%.

(3) As measured per CSA B415.1-10 stack loss method.

(4) Higher Heating Value of the fuel.

(5) Lower Heating Value of the fuel.

(6) Performances based on a fuel load prescribed by the standard at 7 lb/ft³ and with a moisture content between 19% and 25%.

(7) Optimum overall efficiency at a specific burn rate (LHV).

(8) The optimum heat transfer efficiency is for the low burn rate (using HHV) and represents the appliance’s ability to convert the energy contained in the wood logs into energy transferred to the room in the form of heat and does not take into account the chemical losses during combustion.

(9) This appliance is officially tested and certified by an independent agency.

(10) Carbon monoxyde.

General Features

Combustion technology Non-catalytic
High-efficiency certified appliance Yes, EPA 2020 approved
Maximum log length 20"
Log positioning Loading over width
Chimney diameter 6"
Flue outlet diameter 6"
Type of chimney Liner - ULC-S635, CAN/ULC-S640, UL1777
Minimum chimney height (feet) 12'
Baffle type C-Cast or equivalent
Approved for a mobile home installation No
Shipping Weight 491 lb (223 kg)
Door type Single, glass with cast iron frame
Glass type Ceramic glass
Glass surface – dimensions (Width X Height) 19 5/8" X 11 7/8"
Glass air-wash system Yes
Premium quality blower included (CFM) 90
Overall dimension (Height) 25 1/8"
Overall dimension (Width) 36 1/8"
Overall dimension (Depth) 23 1/8"
Door opening – dimension (Height) 8 3/4"
Door opening - dimension (Width) 17 1/2"
Firebox – dimension (Height) 11 7/8"
Firebox – dimension (Width) 21"
Firebox – dimension (Depth) 16 3/4"
Firebox lined with refractory bricks for better heat distribution Yes
Stainless-steel secondary-air system improving gas combustion Yes
Steel thickness – body 3/16"
Steel thickness – top 5/16"
Fireplace opening – minimum (Height) 23 3/8"
Fireplace opening – minimum (Width) 28 7/8"
Fireplace opening – minimum (Depth) 19 5/8"
USA standard (emissions) EPA / ASTM WK47329
Canadian Standard (emissions) CSA B415.1-10
USA standard (safety) UL 1482, UL 737
Canadian standard (safety) ULC S628
Tested and listed as per applicable standards By an accredited laboratory (CAN/USA)
Warranty Limited lifetime


Maximum clearances to combustibles*
(Data expressed in inches. 1 inch = 25.4mm)
Canada United-States
Clearance – combustible side mantle to unit 9" 9"
Clearance – combustible top mantle to unit 27" 27"
Clearance – combustible side wall to unit 16" 16"
Clearance – minimum floor protection in front of the appliance 18" 16"
Clearance - from the top of the unit to the shelf 27"
Clearance – from the top of the insert to the shelf 27"
* The information given on the certification label affixed to the appliance always overrides the information published in any other media (owner's manual, catalogues, flyers, magazines and/or web sites).

Resources

Osburn Matrix wood insert install & owner's manual

Osburn Matrix dimensions

Shipping Information

FREE SHIPPING To All US States On This Item - (Excluding Puerto Rico, Hawaii, Alaska)

Lead Time - Items Usually Ship within 2-3 Business Days (Contact us for ETA's)

Our Shipping Partners:

Shipping Partners

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@generationecostore.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please
make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring
timely delivery. 
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect or incorrectly entered at the time of purchase
.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@generationecostore.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

Osburn Warranty

WARRANTY DETAILS

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime* 5 years
Ceramic glass**, plating (manufacturing defect**), and convector air-mate. Lifetime* N/A
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), vermiculite, C-Cast or equivalent baffle**, secondary air tubes**, removable stainless steel combustion chamber, deflectors, and supports. 7 years* N/A
Handle assembly, glass retainers and air control mechanism. 5 years 3 years
Removable carbon steel combustion chamber components. 5 years N/A
Standard and optional blower, heat sensors, switches, rheostat, wiring, and electronics. 2 years 1 year
Paint (peeling**), gaskets, insulation, ceramic fiber blankets, refractory bricks (fireplace only*), and other options. 1 year N/A
All parts replaced under the warranty. 90 days N/A

*Limited to one replacement **Picture required
Download the complete Osburn wood heating warranty >

Osburn Return Policy

RETURN PROCESS

All returns must include an Osburn return authorization to be valid. Returned parcels that are not clearly identified with a copy of the return document inside of the package will be refused. Products must be returned in their original packaging with all parts, including the owner’s manual if it applies.

All return shipping fees are at the customer’s expense, except in the case of transport damage and warranty cases. Returns are subject to a 10% inspection and restocking fee for parts. Osburn reserves the right to deduct an amount equivalent to the missing and/or damaged parts.

Items sent to us without a return authorization form will not be processed or refunded. 

Return procedure listed below: 

  1. Email us at possiblepurchase@sbi-international.com within 30 days of delivery. Please include your name, the order number, the part numbers and the reason why you wish to complete a return.
  2. You will receive an automated email reply providing a case number. Please make a note of this number for future reference.
  3. Within 72 hours you will receive an email from one of our representatives confirming that your request has been approved or declined.

Once the request is approved, you will receive a return authorization with detailed instructions that you must print and include in the package when shipping the product back to us. All return shipping cost is at the expense of the customer, and we suggest choosing a transport company that will provide a tracking number.

Our customer service will issue the refund minus the restocking fee within 14 days of receipt of the returned products. The original shipping and handling fees are not refundable. When the refund is issued, you will receive an email confirming that reimbursement has been completed. Refunds are processed back to the credit card used to make the initial order. Please allow 5 to 10 business days for the refund to show on your credit card’s receipt.

ON-SITE RETURN

Please note that our distribution centers do not have a guest services counter. On-site returns are not allowed.

NOT ELIGIBLE FOR RETURN

Items that are not eligible for return include:

- Custom-made pieces / Custom glass

- Used items, or items that have been installed or assembled

- Bundled kits sold at a discounted rate – the entire kit must be returned

ORDER CANCELLATION 

If you need to cancel an order, please email us as soon as possible at possiblepurchase@sbi-international.com, mention CANCEL ORDER in the subject heading and call us immediately at 1 877-356-6663 during open business hours. Do not leave a message. It is mandatory to speak to one of our guest representatives to ensure cancellation. We will do our best to cancel the order before it is shipped.

Once an order has been submitted, we cannot guarantee cancellation. All orders are processed and shipped as quickly as possible for the customer’s benefit.

If you miss the cancellation period for your order, we will issue a return authorization. Return shipping cost will be at the client’s expense and 10% restocking fee will apply on refund.

ORDER MODIFICATION

Modifications are possible only to remove items on orders that are not shipped. It’s not possible to add item, you will need to place a new order. Important, no modification is possible once your order is shipped.

REFUSED AT DELIVERY 

Returned orders or refused order at delivery for any reason other than freight damage will be subject to a 10% restocking fee.

CLAIMS & WARRANTY

If you are experiencing one the following issue with your order, please send us an email at possiblepurchase@sbi-international.com, one of our guest service representatives will be more than happy to help!

  • Lost in shipping. Before contacting us to claim lost shipping, please contact the carrier first, providing the tracking information that you received via the confirmation email. If the carrier is unable to locate the package or the freight or confirms it is in fact lost, please email us with your name and order number. It will be our pleasure to assist!
  • Damage in shipping. Products damaged in shipping are eligible for replacement. Upon reception of your order, even if it’s not for an immediate usage, please inspect your order. If you find any damages, please email us and provide name, order number, pictures of the damage including images of the box, shipping label, packaging and damaged item. We’ll not allow replacement or refund after 30 days you received the order, per the tracking number of the carrier.
  • Missing item. Items could be shipped from different warehouses and / or on a different date. If you receive your order with missing item, please contact us. We will provide shipping date and tracking if available or replacement if required.
  • Defective item. Our products come with a 90-days warranty covering from manufacturing defects. Please refer to our WARRANTY page or click here … . If an item is confirmed defective and covered by the warranty, a replacement will be shipped, or a refund will be issued.
  • Wrong item received. If the product you received is not the one ordered, please email us including name, order number and pictures of the item received including shipping box and product label.
  • Broken glass. We warranty our glass during transit. Glass which cracks after use is considered installed improperly and will not be eligible for a warranty.
  • Item on sale. Items which were purchased during a sale will be refunded at the discounted purchase price at the time of sale if the return request respects our policies.