The Bio Flame Xelo 19" Wall Mounted Ethanol Fireplace

FREE SHIPPING To All US States On This Item - (Excluding Puerto Rico, Hawaii, Alaska)

Lead Time - Items Usually Ship within 2-3 Business Days (Contact us for ETA's)

Our Shipping Partners:

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@generationecostore.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please
make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring
timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect or incorrectly entered at the time of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@generationecostore.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

The Bio Flame offers a 5-year warranty from the date of purchase on all operation-related functions of the fireplaces. The warranty does not cover any product damage that occurred during shipping or was caused by improper product handling or installation.

The warranty does not cover chips, scratches, and glass breaks. For items damaged upon arrival, please refer to our Return Policy section for defective or damaged merchandise.

Items that are deemed (un-fixable) will be replaced with the same or similar model.

Warranty will be applied on presentation of a dated receipt and is strictly limited to factory service repair of the piece or pieces that are found to be defective.

Installation costs will not be reimbursed as damages for any reason whatsoever.

The manufacturer will not be held responsible for any incidental or consequential defects, on goods or individuals.

The warranty will not be applied if devices have been subjected to abnormal use or if used under other conditions than the intended ones.

The warranty will not apply in case of deterioration or accident due to negligence, or damages caused by failing to maintain and service the device or resulting from an alteration of material.

Are Bio Flame fireplaces safe?

You bet they are! Bio Flame fireplaces are the only ethanol fireplace manufacturer to receive UL/C-UL (Underwriter’s Laboratory) certification. This ensures that Bio Flame fireplaces are tested and certified for your peace of mind. When researching other products, do ensure that they have UL/C-UL certification, as, in case of an incident, an insurance company will NOT cover a claim if the fireplace is not UL/C-UL approved.

Are Bio Flame fireplaces easy to assemble and install?

Bio Flame fireplaces are designed to be easy to install and operate. There is no need for a chimney, flue, gas or electric lines. Most fireplaces come ready out of the box, but some need simple assembly, which will take a few minutes of your time. All wall-mounted models come with mounting brackets and hardware, while firebox and burners will come with installation guides for framing and installation, which will take less than an hour!

Where can Bio Flame fireplaces be installed?

Bio Flame fireplaces can be installed anywhere in your home, both indoors and outdoors. All models are constructed using high-quality 304-grade stainless steel, so corrosion is never a worry!

Can I convert my existing fireplace to an ethanol fireplace?

With our line of grate kits, you can easily convert your existing fireplace. If you are converting a gas fireplace, you have to cap the gas line and connections and then simply frame one of our models into the existing opening.

How do I clean my Bio Flame ethanol fireplace or burner?

As the fuel does not produce any soot or smoke when burning, no cleaning needed! Simply use a damp cloth once in a while to wipe down the surface and remove dust.

Will the fireplace heat up my room?

You bet it will! Bio Flame fireplaces are engineered to be heat efficient and radiate the heat into your room. As there is no venting, 100% of the heat generated will stay in your room! You can find heat output specifications for a particular model on its products page.

Where do I get bio ethanol fuel for my fireplace?

You can purchase our fuel at your local hardware store (Lowes and Ace Hardware in the US and Canadian Tire and Home Hardware in Canada). You can also order the fuel online through numerous online vendors, including Amazon, which offers same-day delivery in many areas.

What is bio ethanol and is it eco-friendly?

Bio ethanol is derived from renewable resources such as corn, making it a sustainable energy source. The only residual emissions when burning bio ethanol are carbon dioxide and water steam. This makes bio ethanol fireplaces one of the safest to use in your home.

How do I operate my fireplace or burner?

A Bio Flame fireplace is simple to operate. Fill it up, light it up and enjoy the warmth of the fire! All required accessories will come with your order.

Does the fuel smell when burning?

Not at all! The bio ethanol does not produce a smell when lit. It smells like alcohol in its raw state and will give a slight odor right after the flame is extinguished, similar to when a candle goes out.

How long will my fireplace burn for?

The fireplace's burners differ in size, fuel capacities, and burn times. Average burn times are 1 hour per liter of fuel.

Why don’t bio ethanol burners need a flue?

Since bioethanol burners do not produce any harmful chemicals or toxins, a flue or vent is unnecessary. However, they do consume oxygen from your living or commercial space, so you may need to open a window for some fresh air periodically.

How do you fill a Bio Flame burner?

When filling your burner, place the provided enclosed funnel in the opening. Then, carefully pour the all-natural fuel into the funnel about ⅔ of the way to prevent any overfill. Once you can see the fuel in the opening, you can remove the funnel and ignite the fireplace.

What is Bio Flame?

Bio Flame is an industry leader in ethanol fireplace solutions selling bioethanol fireplaces and environmentally-friendly bioethanol fuel. We have a variety of bioethanol fireplace collections, including wall-mounted, burner, SMART burner, firebox, free-standing, and grate kit collections.

What is covered under Bio Flame’s 5 year warranty?

The Bio Flame offers a 5 year warranty from date of purchase on all operation-related functionality of the fireplaces. The warranty does not cover any damage to products that occur due to improper product handling, installation, or misuse. For items damaged upon arrival, please refer to our return policy section that highlights defective or damaged merchandise.