Superior Fireplace VRT3500 Vent-Free Gas Fireplace | Firebox Only | Front-View

FREE SHIPPING To All US States On This Item - (Excluding Puerto Rico, Hawaii, Alaska)

Lead Time - Items Usually Ship within 2-3 Business Days (Contact us for ETA's)

Our Shipping Partners:

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@generationecostore.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please
make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring
timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect or incorrectly entered at the time of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@generationecostore.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

THE WARRANTY

Innovative Hearth Products ("IHP") provides a 20-Year Limited Warranty for your Superior® Brand wood burning fireplace ("Product"), covering defects in materials and workmanship at manufacture. This includes the product body, firebox, and ceramic glass (for thermal breakage only). If these components fail due to defects during the warranty period and are at the original installation site, IHP will repair or replace them. If repair or replacement is impractical, IHP may refund the product's purchase or wholesale price. IHP covers labor at its prevailing rates for repairs or replacements for up to five years. There are exclusions and limitations to this warranty.

COVERAGE START DATE
Warranty begins on the purchase date. For new homes, coverage starts on the first occupancy date or six months after the sale by an IHP dealer, whichever is earlier. It will commence no later than 24 months after product shipment, regardless of installation date.

EXCLUSIONS AND LIMITATIONS
This warranty applies only if the Product is installed in the U.S. or Canada and operated per IHP instructions, codes, and practices. It is non-transferable, applying only to the original owner. The warranty covers the Product body and firebox for 20 years from installation, but excludes vent components, trim, paint, and stains. Specific parts have different warranties, such as:

• Air tubes, baffles, brick retainers – 1 year
• Cast iron parts – 1 year
• Catalyst – Separate warranty
• Electrical components – 1 year
• Fireplace screens, refractory, side shields – 2 years
• Fuel grates – 90 days for defects only
• Gaskets – 1 year
• Gold & nickel plating – 2 years, excludes tarnishing
• Optional glass doors – 90 days
• Refractory & screens – 2 years
• Removable air tubes – 7 years with labor for up to 5 years
• Other parts – 90 days

IHP will provide replacement parts for up to 10 years after the last manufacture date, when available.

Warranty Exclusions
This warranty does not cover damages from normal wear, accidents, natural events, abuse, neglect, unauthorized alterations, improper maintenance, faulty installation, non-approved fuels, or any unusual use. It also excludes liability for fireplace draft issues due to building ventilation, external conditions, or chimney inadequacies.

Liability Limitations
IHP's obligation under this warranty is limited to replacement, repair, or refund. It is not liable for incidental or consequential damages, fitness for a specific use, or implied warranties beyond the 20-year term.

Investigation of Claims
IHP reserves the right to investigate all claims and determine settlement methods. Approved IHP dealers or contractors must handle installation and repair.

Registering a Claim
Contact the IHP dealer/distributor from whom the product was purchased or, if unavailable, notify IHP in writing within 90 days of defect discovery. Address warranty claims to the IHP Warranty Department, 1769 East Lawrence Street, Russellville, AL 35654.

Our high-end fireplace door orders are not cancelable unless a member of our team determines the door you ordered will not fit (this includes EZ Door Steel, EZ Door Plus, EZ Door Light, the Crestone, the Merino, the Coronet, the Lexington, Custom Sized Doors, all Georgian models, the Atlantan, the Buckhead, the Magnolia, the Calloway, all Heritage models, and all Normandy models). Should you deem a cancellation necessary, it will be treated as a return; you will receive a refund minus a 30% restocking fee.

Always keep all your original packaging to ship the door back if necessary.

If your fireplace doors arrive damaged or with parts missing, we will get pictures from you to assess the damage. If the transportation carrier damages (or loses) parts during shipment; we will typically ship you a replacement part. Depending on the damage, you may be emailed a return label and asked to drop your package off at a FedEx so that we can repair the door in the shop. You have 7 days from the time the doors arrive to initiate a damage claim.

Should your doors fit but you wish to return them for another reason, send an email to sales@brick-anew.com. We will send you a return address and return authorization number. You can ship the doors back to us after approval. Upon receipt of the door, we will give you a refund minus a 30% restocking fee.

If your fireplace doors do not fit

Start by sending an email to sales@brick-anew.com. We will ask for some specific pictures. Our team at the shop will likely recommend a solution to allow the doors to install. If the doors still aren’t fitting:

1. If you ordered the wrong door for your fireplace, you can ship the doors back to us. We will refund your order minus a 20% restocking fee. (If we are able to exchange the doors for some that fit, no restocking fee will be applied.)
2. If the doors you ordered were a guaranteed fit in a standard size, we will send you a return label so you can drop the doors off at a local FedEx. You will be issued a full refund upon the receipt of the doors, or (depending on the situation and your preference) we will submit another order for you to get you a correctly sized set of doors.
3. Custom doors are non returnable. Our team is happy to recommend solutions to get the doors to fit, but we cannot accept returns or offer any refund.

You have 30 days to initiate a return process for a door that doesn’t fit or for any other reason. We will not accept returns on doors 30 days after the doors have been delivered.

Returns received without a return authorization number will not be refunded.

Certain fireplace doors are not eligible for returns. If you order a door not eligible for a return, a Brick Anew associate will contact you by email. They will ask for specific pictures and possibly other information about your fireplace. You will be notified in an email that your doors are not returnable; a written response will be required before your door will be sent to production. We do not send nonreturnable doors to production unless we are 100% certain the doors will fit.